Shipping policy

Shipping

All orders are custom packaged with special care to ensure the quality and safety of your purchase. All orders are shipped via United Parcel Service (“UPS”), FedEx, or DHL. For orders shipped to destinations outside the United States, the shipping cost displayed at checkout does not include any duties, taxes, or other fees that may be assessed on the shipment, all of which are the customer’s responsibility. Hanson Walker Jewelry ("HANSON") is not responsible for any duties, taxes, or other fees that may be assessed on international shipments. HANSON will not be responsible for delivery errors if the delivery address provided by the user is incorrect or if any information is missing.

Product Availability and Lead Times

All orders are subject to production and fulfillment lead times before they ship. Each piece is estimated to ship within the lead time specified on its respective product page, and all lead times are measured from the next business day after an order is placed. Please note that certain pieces may have different lead times, and all lead times specified are estimates only.

We carry both “Made to Order” and “Ready to Ship” pieces. Made to Order pieces are custom produced for you when you place your order, and are shipped upon completion, within approximately 2 to 4 weeks of purchase. Ready to Ship pieces ship within approximately 2-5 business days of purchase. Items are labeled “Made to Order” or "Ready to Ship” on their product pages.

While we aim to ship your order within the lead time stated on the product page, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions. If you wish to check on the status of your order, please do not hesitate to contact us.

Orders for Multiple Items with Different Availability/Lead Times

If you place a single order for multiple pieces with different lead times, your order will ship when the entire order is complete and ready for shipment, typically within the latest estimated lead time of all items.

Damage, Repairs  and Insurance

In the event you receive an item that you believe is damaged or defective, please email hello@hanson.jewelry within 48 hours of receiving the item. Include your name, order number, a description of the issue, and photos of the item.

We obtain shipping insurance for every shipment valued over $150 on behalf of the customer. If there is an issue with the shipment, contact us immediately so we can provide the insurance policy details. It is the responsibility of the customer to file and follow up on any claim with the insurance carrier. We are not responsible for damages incurred during shipping, lost or stolen packages, or delivery issues caused by incorrect address. 

We reserve the right to deny any request for return, exchange, or repair.