Refund policy

TLDR

Most of our pieces are Made to Order and considered final sale.

If you’re in the US and purchased a Ready to Ship piece, you can request a return for credit or an exchange within 14 days. A $20 fee covers insured shipping. Items must be unworn and in original packaging.

Questions before you order? Reach out — we’re happy to help.

For damaged items, contact us within 48 hours with photos. 

 

Return Policy

All of the following sales on Hanson Walker Jewelry (“HANSON”) are final:

  • International orders shipped to destinations outside the United States;

  • “Made to Order” pieces;

  • Items designated final sale.

We do not accept returns or exchanges of any of the above items. If you have any questions about any piece before making a purchase, please do not hesitate to contact us at hello@hanson.jewelry. We will gladly address any questions or concerns you may have.

Credit/Exchange for Domestic Orders of Eligible “Ready to Ship” Pieces

Domestic orders of “Ready to Ship” pieces within the United States may be returned for store credit or exchanged within 14 days of delivery for a $20 fee to cover insured shipping to us and back with your new product. “Ready to Ship” pieces are ready to ship upon purchase, and are labeled “Ready to Ship” on their product pages. All items are “Made to Order” unless designated as “Ready to Ship”.

If you wish to return or exchange an eligible item, please contact hello@hanson.jewelry to initiate the return process. Returns must be authorized by a HANSON representative. If your purchase is eligible for return, a representative will provide instructions for return.

Items must be in original, unworn condition, including original packaging, to be accepted for return. In the event of non-compliance, we reserve the right to deny the return and/or deduct a restocking or repair fee from any store credit or exchange.

Damage, Repairs  and Insurance

In the event you receive an item that you believe is damaged or defective, please email hello@hanson.jewelry within 48 hours of receiving the item. Include your name, order number, a description of the issue, and photos of the item.

We obtain shipping insurance for every shipment valued over $150 on behalf of the customer. If there is an issue with the shipment, contact us immediately so we can provide the insurance policy details. It is the responsibility of the customer to file and follow up on any claim with the insurance carrier. We are not responsible for damages incurred during shipping, lost or stolen packages, or delivery issues caused by incorrect address. 

We reserve the right to deny any request for return, exchange, or repair.